Getting help with your workspace

Partner members can open Support from the workspace sidebar and create a ticket. Select a category and describe what happened, including the relevant invoice or project number when useful. Replies from the FSW team appear in the ticket conversation. You can follow up on an open or resolved ticket. Replying to a resolved ticket reopens it. Closed tickets cannot receive partner replies; create a new ticket for a new issue. Tickets are limited to the member's active workspace. The platform owner can manage the support queue, set priority and resolve or close tickets.